Order & Refund Process FAQs - Shop with Ease

Q: What can I do if my item (or part of it) is damaged?

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. Please send a photo of the item together by email. We will resolve the issue as soon as possible.You do not have to pay for return shipping.

Q: How do I return a product?

Items must be returned within 30 days after receiving your order.Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.See this link for details.https://uniquewardrobe.com.au/policies/refund-policy

FAQs

Ordering

How long will it take to receive my order?

Your order will be carefully packaged and delivered to your desired location.
All orders will be processed within 1 to 2 business days after receiving the order confirmation email (excluding weekends and holidays).
Once your order is shipped, you will receive another notification.

What can I do if my item (or part of it) is damaged?

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item.
Please send a photo of the item together by email. We will resolve the issue as soon as possible.
You do not have to pay for return shipping.

Returns and Refunds

Can I Return my product?

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
For all return requests, see this link for details.
https://uniquewardrobe.com.au/policies/refund-policy

How do I return a product?

Items must be returned within 30 days after receiving your order.
Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
See this link for details.
https://uniquewardrobe.com.au/policies/refund-policy

How long will it take to receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@uniquewardrobe.com.au
See this link for details.
https://uniquewardrobe.com.au/policies/refund-policy